Delta Oh No! Were Sorry but We Are Unable to Process Your Request Please Try Again Later

Passport Plum wasn't the only change that Delta made this calendar month – over the past calendar week, they've started to roll out a new delta.com website. As yous tin can probably expect, similar with whatsoever new website, the transition has been far from perfect.

Interestingly enough, this seems to exist more of a rollout than a flat-out change, as the website is operating both on the new and the sometime interface, depending on which internal folio yous are on.

I imagine this will modify over time, but in the meantime, there are no shortage of bugs to be institute. Below are five bug that I've encounter in my cursory time with the new interface – and the best workarounds that I've found (where possible).

And so, in no detail order…

Upshot #1 – Where is the onetime booking screen?

Okay, this beginning issue isn't then much a bug as it is a question of personal preference, only anyone who works in software (or uses software, for that matter) knows that interface matters. When you go to book a flight on the new Delta site, it opens upwardly this view on the home screen:

If you lot open up up the "Advanced Search" options, it looks like this:

Not necessarily awful, but information technology takes some getting used to.

If yous find yourself pining for the old booking screen, in that location is a fashion to get it back. First and foremost, you tin admission the old booking screen here and bookmark information technology.

But I imagine you may want to access the link internally for the website every bit well. You'll detect that if you click on any of these options, you will be held captive on the habitation screen:

Just if you hover over any of these options, you lot will be taken to a host of internal links:

Only hover over any of these options and click on whatever of the links below:

And you should be taken back to the old Delta website that we know and love (or at to the lowest degree tolerate).

If you click on the "Book a Trip" link, you should be redirected to this page, which should await familiar, salvage for a few colour changes:

And so if yous notice that you are allergic to interface changes, this should assist at least relieve some of that stress.

Result #2 – How do I register a comment/complaint?

One my favorite features of the old Delta website – and Delta as a whole – has been theirincrediblyeasy process for registering a annotate or complaint. I've had a lost passport returned to my business firm, I've had bonus miles issued in a matter of hours when I've had a delay or cancellation, and I've even had agents proactively look up the SkyMiles accounts for my travel companions when an issue has impacted all of us.

(And yeah, I give lots of love for the proficient experiences, likewise!)

Their class is pretty intuitive, and they used to make itreallyeasy to find in the top right corner of the abode screen:

Simply unfortunately, with the new website, the link is nowhere to be establish.

Right at present, the quickest mode to access this link is to follow the instructions from result #1, until you are redirected to Delta's old website, where you lot should, once more, be able to access the link from any of the internal pages:

It'due south nevertheless unclear whether this link will be accessible once the whole site converts to the new format, but you should still exist able to admission Delta's annotate/complaint link here.

Issue #3 – "My Delta" doesn't take yous toanyone'due south Delta

Once more, this is more than of an badgerer than a completely broken system, simply yous may accept establish that when you log into the new Delta website and click on your name on the top right corner, yous are redirected to something that looks like this:

This is nice and all, but when y'all click on the "My Delta" link in the lesser lefthand corner, it keeps you right where you are and doesn't redirect you to the main "My Delta" page.

If you click in this area:

…you volition be redirected to the main "My Delta" page.

Yous can as well access the My Delta page here.

In one case you're there, things should look similar they used to…for the nigh part.

Event #4 – Where have my MQMs gone?

This is a fun one that I've been seeing recently. Office of the thrill (or chagrin, in some cases) of maintaining elite condition is the fun of tracking your progress (much like what nosotros see in the pictures above). Even so, some of you lot may have seen something similar this when you've logged into your My Delta page (below is a screen shot of my married man's account showing this issue):

While the information is still there, the blank bar graphs may exist disconcerting.

Hither's what you need to exercise – simply click on any other link on the website, and so click the "back" button on your browser. This should fill everything back in and gear up the nautical chart:

And so while my hubby probably won't be qualifying for anything based on his individual segments flown, at least we become an accurate snapshot of his progress.

Issue #5 – Assistance! Where do I get help?

Like to the Comment/Complaint section, the "Demand Assist?" department has visibly disappeared from the website'south header. Hither are iii unlike means to access the help surface area, at present that it'south hidden away:

Whorl downwardly to the bottom of the screen, where the new "Need Aid?" section lives:

OR

Follow the steps like to those from the Annotate/Complaint section, and locate the "Need Help?" section where it was before:

OR

Follow this link to get to Delta's help section

Then, to recap…

If you're looking for the links to whatsoever of these pages, hither they all are in ane place.

Delta Booking Page

Delta Comment/Complaint Page

My Delta Page

Delta Help Folio

You will probably want to be logged in to your Delta account earlier clicking on the links, equally they may or may not redirect you otherwise (I've had mixed luck on different browsers, so it's probably easiest just to stay logged in).

Okay, this is helpful, but I'chiliad nonetheless frustrated with the new site. What tin can I do?

If you're even so finding that you lot're struggling with the new website, I can pretty much guarantee that there is at to the lowest degreeonechange that you will similar. They've added a "website feedback" section at the bottom of the footer:

If you click on it, yous'll see this window:

So if yous're having issues of whatsoever kind, be sure to let them know. No guarantees on the effectiveness of this feature, just at least it's there.

Lesser line

While the bugs will hopefully get fixed (and if you lot are having bugs, delight tell them!), the new interface is probably hither to stay. Hopefully some of these workarounds assist to ease the pain, at least until we get used to the new and fully adult delta.com.

What do y'all think of Delta's new website? Have y'all run into any issues? What solutions accept yous found?

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Source: https://onemileatatime.com/new-delta-website-issues/

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